First Time Login Guide for New Users
last updated 24/01/2023
Welcome to Windows! Please follow this short guide to setup your mailbox, printer, and more.
Setting up Outlook
When you first launch Outlook, you may be prompted to setup your mailbox.
If you see this prompt:
Click on Options > > and then tick Set as default profile, and then click OK
Next, you should see this prompt:
Your email address should be entered automatically, so just click Connect. You will then be prompted for a password – this is the same password you used to log into Windows with (if you have changed your password, please use the new one). If you are prompted to Stay signed in to all your apps, just click OK. On the following screen, click Done.
If you have not already signed into Office, please follow the next set of instructions.
Signing into Office 365
When you first launch an Office application (Word, Excel, Outlook, etc), you may be prompted to sign in to activate Office:
Click Sign in and then enter your email address, followed by your password. If you are prompted to Stay signed in to all your apps, just click OK.
What is multi-factor authentication (MFA)?
To improve security, we have enabled multi-factor authentication for all mailboxes. This means that when logging into your mailbox online, you will need to provide your password and an additional verification step such as a code sent to you by text. This means if somebody manages to get your password, they won't be able to login to your account with just your password.
If you haven’t already enabled MFA, please do so by following one of these guides:
How to set up MFA using text messaging
How to set up MFA using an authenticator app
If you have already enabled MFA and can’t remember your app password, or you’re not sure if you have enabled it yet, please read this guide on how to reset it. Please note: it may take up to an hour after resetting your app password for it to start working.
Signing into Exclaimer
You will be prompted to sign in to the Exclaimer, our email signature management system. Depending on where you are, you may not need to enter your password, but you do need to select your account from a list. If you are prompted for a password, it is the same one you use to login to your computer.
Once you have signed in, you should not be prompted to sign in again on that computer.
NOTE: If you add or have added your mailbox to a mobile device, please ensure any signature you may have added (including default ones such as “Sent from my mobile device) are removed from the device. Your company branded signature will be applied automatically after sending.
Storing files in OneDrive
When you sign into a computer for the first time, you will automatically be signed into the OneDrive for Business sync app. This background application will automatically sync your Desktop, Documents and Pictures folders to the cloud so that you may access them from other computers and restore previous versions of files.
Note that by default OneDrive will only sync the three ‘known folders’ (Desktop, Documents, Pictures) – it will not sync the Downloads, Music or Videos folders. You can also store files in the root of the OneDrive folder to sync them.
If the OneDrive icon isn’t in the taskbar, open it from the Start Menu:
How to add a printer
To add printer in Windows 10:
- Click the Start button, then click on the Settings button:
- Select Devices
- Select Printers & scanners from the menu on the left
- Select Add a printer or scanner. Wait for it to find nearby printers, then choose the one you want to use, and select Add device.
Working remotely
From time to time, mobile users will need to work outside of the company network. Whether it be from home or at a hotel, you can connect remotely by using the Mobile VPN app on the desktop.
For instructions on how to use the Mobile VPN client, please read this guide.
Terminal Servers
Many applications (mainly for Excelcare, for example IMS and Ablyss) are accessible from our two main terminal servers via the remote desktop shortcuts on your desktop:
You may be asked if you are sure you want to connect to these servers. We recommend ticking the box “Don’t ask me again for connections to this computer” and clicking Connect; you should not be prompted again.
Getting help
For more tips and guides for Windows 10, please click here to consult our knowledgebase.
If you can’t find what you’re looking for, and want to raise a support case with IT, please contact us using one of the following options:
- Send an email to support@ertosunhouse.com
- Submit a ticket via our support portal
- Call us on 0208 313 5005