Once you've connected you have several tools available to you through the ConnectWise Control window. These are explained below.
The View Menu
- Select the 'monitor' icon to show the tools available in the View menu.
- This option allows you to separate your monitors (if you have more than one monitor) into separate windows. This allows you to replicate dual-screen setups whilst working remotely.
- Choose a lower quality if network conditions create a slow connection.
The Essentials Menu
- Select the 'lightning bolt' icon to show the tools available in the Essentials menu.
- This option allows you to send Ctrl-Alt-Del to the remote machine. If you press Ctrl-Alt-Del on your laptop/computer, it will take effect on your laptop/computer and NOT the computer you're connecting to. Alternatively, you can press Ctrl-Alt-Home as a shortcut.
- If you copy and paste something on your local laptop/computer, you can use this option to paste that text onto the machine you're connecting to. Alternatively, copy and paste will work across the local and remote machine.
- Restart your computer quickly by selecting this option. Do NOT select 'To Safe Mode'.
- Select this option to prevent anybody present at the remote machine using the mouse and keyboard.
- Blackout the remote monitor so nobody can see what you're doing.
- Print documents to your local printer from the remote PC.
The File Transfer Menu
- Select the arrows to show the tools available in the File Transfer menu.
- Use these options to send files to the remote machine. Cut/Paste or drag and drop also work and is easier to use.
- Use these options to receive files on your local machine. Cut/Paste or drag and drop also work and is easier to use.