The new telephone system - Splicecom, is replacing legacy telephony within care homes and branch offices. Splicecom is a Voice over IP (VoIP) solution joining care homes and Supporting office into one circle. 

The new solution shall enable centralized and practical support, cost-effectiveness and a feature-rich setup. Splicecom is combined with Yealink handsets - https://www.yealink.com/en/product-list/ip-phone


Splicecom case studies - https://www.splicecom.com/media/case-study?id=321


Some of the features that come with the new telephone system:


  • Hold music
    • External callers will hear music play when put on hold or transferred.


  • Directory
    • Users can browse a list of internal company extensions & departments and frequently used external contacts and resources.
    • The IT Department maintains the directory.
    • We recommend calling internal extensions directly whenever possible to benefit from caller ID and improved call quality.


  • Call history
    • Lists made, received, and missed calls, with their number, time and date.
    • The entry will show the caller’s name or description if the number is in the directory.


  • Call forwarding
    • Calls can be forwarded to another extension or number (including mobile numbers)


  • Call waiting*
    • Allows the user to receive a second call while on an existing call. The user can choose whether to take the second call and to toggle between the two.
    • The user will hear an intermittent beep when a second call is waiting to be answered.

*by default - disabled, can be enabled by the user.


  • Desktop App - Navigate Pro
    • Desktop app on your computer - allows you to browse the directory, receive, and make calls directly from your computer.
    • It can be used in either partner mode (where it controls the physical handset) or in softphone mode (where your computer’s microphone and speakers assume the place of the handset)


The phone system administrator (IT Support Department) manages the features below. Please get in touch with your IT Support Department with change requests.


  • Time plans
    • Calls can be handled appropriately depending on time & date
    • Different time plans can be set for other users, departments, etc
    • Please note that by default, this feature is not set up for care homes (allowing 24/7 calls to all extensions).


  • Call logging & reporting.
    • The time, date, length, and participants (telephone numbers and internal extensions) of a call are recorded for all calls.
    • A range of reports are available, including:
      • Incoming & outgoing call reports for internal & external numbers, users & departments, etc
      • Peak call numbers
      • Shortest & longest calls, average call length, etc
      • Billing, cost of calls, international calls (where allowed/applicable), etc


  • Auto-attendant
    • Using auto-attendant, calls can be routed to the appropriate user or department depending on specified criteria
    • Call routing can (for example) follow time plans to route calls to voicemail when departments are closed


  • Door intercom
    • Answer the call on any handset within the site
    • Unlock the door from your handset or mobile app


  • Mobile app - iPCS
    • This mobile app allows you to use your phone as if it were your office phone – you can take your phone extension.
    • Calls can be moved from your desk handset to iPCS using the Call Select button.


Your IT Department can make immediate changes to configuration, e.g. update user names and extension numbers, add or remove extensions from groups, etc.

A range of corded & cordless handsets are available.