This article describes how end users and moderators can manage on hold queues. Emails can be released or rejected either individually or in bulk. Addresses or domains can also be blocked when emails are released or rejected.
Applies to:
- End users of Mimecast Personal Portal.
- Messages that have been held by security policies.
Walkthrough
Your Administrator may have email policies in place that put emails on Hold in Mimecast. These could be based on Spam, Attachment, or Content Examination Policies, which are designed to prevent unwanted emails from reaching your Inbox. The Personal On Hold viewer allows you to view the emails that have been held, and to decide if you want to release them or reject them.
If you do not Release or Reject an email from the Hold queue, the email will automatically be removed after 14 days. You will still be able to retrieve the email from the Archive, if configured by your Administrator.
Icons
| Icon | Description |
|---|---|
 |
Advanced |
 |
Reject |
 |
Release |
Rejecting a Message
To reject a message:
- Select the Advanced icon.
- Select Personal On Hold from the menu.
- This message list can be filtered by Subject,To,From or Reason by using Filter Message field.
- Select a single or multiple emails.
- Using the Reject icon select one of the following desired actions:
Menu option Results Reject Email - The message is removed from the viewer.
- The sender is only notified if the "Hold for Review Rejection" option is set inside a Notification Sets Definition.
- Future emails from this sender may be held.
Reject Email & Block Sender - The message is removed from the viewer.
- The sender is only notified if the "Hold for Review Rejection" option is set inside a Notification Sets Definition.
- A Blocked Senders Policy is created for the sender's email address, meaning they are unable to send you messages in future.
Reject Email & Block Domain - The message is removed from the viewer.
- The sender is only notified if the "Hold for Review Rejection" option is set inside a Notification Sets Definition.
- A Blocked Senders Policy is created for their domain, meaning any sender from the domain is unable to send you messages in future.
Releasing a Message
To release a message:
- Select the Advanced icon.
- Select Personal On Hold from the menu.
- This message list can be filtered by Subject,To,From or Reason by using Filter Message field.
- Select a single or multiple emails.
- Using the Release icon select one of the following desired actions:
Menu option Description Release Email - The email is removed from the viewer, and is delivered to your Inbox.
- Future emails from the sender may be Held.
Release Email & Permit Address - The message is removed from the viewer, and is delivered to your Inbox.
- A Permitted Senders Policy is created for the sender's email address, meaning future messages from the sender are delivered straight to your Inbox.
Release Email & Permit Domain - The message is removed from the viewer, and is delivered to your Inbox.
- A Permitted Senders Policy is created for the sender's domain, meaning future messages from it are delivered straight to your Inbox.
Moderated On Hold
The Moderated On Hold viewer works in the same way as the Personal On Hold viewer, but will display emails Held for other users. For example, you may be able to manage Held emails for a colleague or your manager. This functionality must be enabled by your Administrator, and by default, will not show any emails.
Images in Held Messages
Images will not automatically be displayed for held messages. End users must choose to download these for each message as required considering the security risk of doing so.